Legal & Information
Shipping & Returns
Thank you for choosing Benadep as your trusted wholesale partner. Because we operate exclusively as a B2B marketplace servicing registered salons and beauty professionals, our logistics and return frameworks are tailored to commercial standards. Please review our shipping and return guidelines carefully.
I. SHIPPING POLICY
1. Carrier Partners & Regions
All orders placed on Benadep are dispatched directly from our verified vendor warehouses. Shipping is available nationwide within the United States, utilizing top-tier commercial carriers including UPS Ground, FedEx Ground, and USPS Priority Mail.
2. Handling & Delivery Times
- Order Handling: Vendors typically process and pack orders within 24 to 48 business hours after payment verification.
- Estimated Transit Time:Delivery timelines vary depending on the proximity between the vendor’s warehouse and your salon, generally ranging from 2 to 7 business days.
3. Shipping Fees & Dynamic Calculation
- Shipping costs are computed in real-time based on the exact dimensional weight (lbs) of your consolidated variants and your delivery zip code.
- Tax-Exempt & Free Shipping: Orders exceeding $300 from a single vendor may qualify for Free Standard Shipping. Premium members (Elite) enjoy exclusive shipping rates and consolidated logistics incentives.
II. RETURNS & EXCHANGES POLICY
1. Commercial Claim Window
As a wholesale buyer, you must inspect all shipments immediately upon receipt. Any claims regarding damaged, defective, or missing items must be submitted through your Buyer Dashboard within 7 calendar daysof the carrier’s marked “Delivered” timestamp.
2. Return Eligibility & Conditions
To qualify for a return or refund:
- Items must be completely unused, unaltered, and retained in their original factory packaging (including sealed caps, intact plastic sleeves, and full outer cartons).
- Due to strict health and safety standards, opened cosmetic liquids, used drill bits, and sanitizing chemicals are strictly non-returnable.
3. Special Logic for Product Bundles & Combos
If you purchased items as part of a promotional Product Bundle or Custom Combo:
- Full Returns: We highly recommend returning the entire bundle together to receive a full refund.
- Partial Returns: If a single variant inside a bundle is defective and returned individually, your refund will not be based on the retail value. Instead, the refund will be automatically calculated on a Pro-rata basis(proportionately distributed according to the bundle’s total discounted price).
4. Return Shipping Fees
Unless a return is caused by a documented vendor error (e.g., incorrect shade shipped or defective electronics), the buyer is responsible for all return shipping costs and any applicable restocking fees (up to 15%).